When will you ship out my order?
Most of the items will be sent out in the next business day after we have confirmed your payment. You will be notified via an email with a unique tracking number and delivery details.
What should I do if my item arrived with missing parts?
Please contact us with your order number. We will resolve this mistake as soon as possible.
Are parcels covered by transit insurance?
All delivery shipments are fully insured . If your item is lost in transit, we will replace it at our cost.
Do you deliver everywhere in Australia?
eParcel and AAE deliver Australia wide including residential, business and PO BOX addresses. However, there are a small number of areas that they are unable to deliver to. If you are unsure please contact us.
Do you ship internationally?
Currently we are unable to make shipments to locations beyond Australia.