Shipping Policy?

Home & Outdoors Direct shall determine the manner of shipping our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot.

The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Home & Outdoors Direct before ordering and may incur a re-delivery fee.

Estimate Shipping Times

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either. Timeframes are estimate only and for further details, please see the information regarding our couriers below.

Approximate delivery timeframes are: 

VIC	5 - 7 working days
NSW, SA, ACT	6 - 10 working days
QLD, NT and TAS	7 - 12 working days
WA	7 - 14 working days

Delivery of bulky items such as mattresses, bed frames, some larger furniture, electronics etc, may delay these times by a further 1-4 business days. 

Commencement of Shipping and Tracking

Delivery time starts once your payment has been cleared and the item has been dispatched from our warehouse. This usually takes 1-2 working days from receipt of cleared payment.

We will send you order tracking details from one of our couriers. Please allow up to 48 hours from time of notification sent for the couriers online tracking information to be updated.

Investigations into the status of deliveries will not be lodged by Home & Outdoors Direct until the estimated delivery date has lapsed.

We Do Not Ship To The Following Post Codes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. There may be some exceptions, please contact us at sales@hodsdirect.com.au for more details. There may be other postcode exclusions than specified below, We do our best to include all relevant postcode inclusions in the list below, but unfortunately cannot list all postcodes Australia wide.

Orders for delivery to postcodes with no shipment service will be cancelled and refunded automatically.

All items:

Postcode	State	Suburb
5701	SA	WOOLUNDUNGA
6740	WA	DRYSDALE RIVER
6740	WA	MITCHELL PLATEAU
6740	WA	OOMBULGURRI
6740	WA	KALUMBURU
6740	WA	PRINCE REGENT RIVER
6740	WA	WYNDHAM
6743	WA	WARMUN
6743	WA	CAMBRIDGE GULF
6743	WA	LAKE ARGYLE
6743	WA	DURACK
6743	WA	GIBB
6743	WA	KUNUNURRA
7151	TAS	HEARD ISLAND
7151	TAS	DAVIS
7151	TAS	MAWSON
7151	TAS	MACQUARIE ISLAND
7151	TAS	MCDONALD ISLANDS
7151	TAS	CASEY

Bulky items:

Postcode	State
0800-0999	NT
2641-2717, 2831-2898, 2899	NSW
4400-4499, 4680, 4184, 4700-4805, 9920-9959	QLD
4806-4899, 4900-4999, 9960-9999	QLD
5701	SA
6055	WA
7151 7303	TAS
6215-6699	WA
6700-6799	WA

Our Couriers

The couriers and delivery services we use may change from time to time. The time frames are estimates only and our process for selecting a courier for your order indicative only.

Some details as to our couriers follow below, however we recommend you contact the courier to discuss or visit their website to review their terms and conditions. These may also change from time to time without notice to us.

Australia Posts

Items that weighs 22 kg or less will typically be dispatched with eParcel, Australia Post’s Internet enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

Fastway Couriers

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.

Allied Express

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131521 for more queries.

Undeliverable Products

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Fees and charges will apply for a customer failing to pick up a parcel in an acceptable time frame. 

Inaccurate Address

If there are any address discrepancies with your order the item is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be re-sent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list above for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.