Where is my item being shipped from?
In order to provide the largest range and the most comprehensive delivery Home & Outdoors Direct ships directly from our suppliers warehouses in multiple states across Australia.
Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case. Some items that require 2 or more boxes may also be shipped at different times and /or couriers.
When will my item be dispatched?
Orders are dispatched each weekday from warehouses across Australia.
Your order will be generally be dispatched within 1-3 business days of order placement.
Certain 'big-brand' appliances can take longer to dispatch as we often source these directly from the manufacturer. Please allow up to 5 business days for these.
How long will it take to get to me?
As a general rule, if you live in or near a capital city in Victoria or New South Wales you will usually receive your order within 1 week.
Alternatively if you live in or near a capital city in Queensland, Tasmania, South Australia, Western Australia, or the Northern Territory you will receive your order within 1-2 weeks.
Delivery to regional and remote areas can take a little longer, however usually no longer than 12 business days.
Who is it being shipped with?
We have multiple preferred service partners depending on the size and weight of your order and it's delivery address.
These include:
Carrier | Website | Phone Number |
Australia Post | 13 76 78 | |
Fastway | 1300 327 892 | |
Allied Express | 13 13 73 | |
Hunter Express | 13 22 52 |
What day/time will it be delivered?
Unfortunately, we can't give you an exact day and time your order will arrive as this will be determined by the courier's transit times and trucking schedules.
Will I get a tracking number?
Consignment tracking details will be sent to you within 24 hours of your order leaving the warehouse. You will be able to track your order through the carrier's website.
The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within 10 business days, please contact our customer service team or you can contact the courier directly.
Can I leave a note for the courier?
Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.
Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.
Can the courier call me before delivery?
As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery.
Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.
What if no one is home to receive my order?
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).
If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
Can you deliver to my postcode?
Most items on Home & Outdoors Direct can be shipped to most areas of Australia.
Unfortunately, there are some restrictions with bulky items that we aren't able to ship to the postcodes highlighted below, as well as certain other regional areas, depending on the size and weight of the item.
Undeliverable Postcodes For Bulky Items
State | Postcode |
NT | 0800-0999 |
NSW | 2641, 2717, 2831, 2898, 2899 |
QLD | 4184, 4421, 4450-4499, 4680, 4700-4999, 9920-9999 |
SA | 5701 |
WA | 6055, 6215-6799 |
TAS | 7151 |
Note: If your postcode is listed above as undeliverable, you are welcome to contact us and we may be able to work with an alternate courier and associated delivery fee to get your order delivered.
Can I pickup my order from your warehouse?
Pick up or arranging your own courier is not available at our suppliers warehouses to ensure the distribution centres can dispatch all goods efficiently at all times.
What happens if my item is faulty?
Home & Outdoors Direct offers a 12 month warranty on all products, unless stated otherwise.
You are required to notify Home & Outdoors Direct within 10 working days in the unlikely event that the item arrives damaged or faulty.
If you would like to process a warranty claim please email us as sales@hodsdirect.com.au including your order number and as many detailed notes about the fault(s) and also attach some pictures, or possibly a short video clip, of what has happened.
Our warranties team will then assess your claim and be in contact about the next steps. Please do not attempt to return your item without approval.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
What if part of my item is broken or missing?
Home & Outdoors Direct can often provide replacement parts for your order if something happens to be broken or missing.
Please circle the part(s) which need replacing on the assembly instructions and send us a photo with your order number to sales@hodsdirect.com.au to ensure the correct parts are sent.
In the event that we cannot source the individual parts for your order we will offer you a full replacement or suitable compensation.
What if it is only minor defect?
If there is a minor defect that you are not happy with please email us as sales@hodsdirect.com.au including some pictures and our warranty team may be able to process a partial refund to compensate you.
What if I change my mind and don't want the product I ordered?
We understand that circumstances change so if you would like to discuss a return due to a change of mind please contact us first at sales@hodsdirect.com.au quoting your order number. Unfortunately though, some items are not returnable for change of mind reason types, so please choose carefully.
Certain unused products may be returned to our warehouse in their original, unopened packaging and there may be a minor restocking fee calculated on your item dimensions, weight, and your area.
We may either email you a return label, or request that you arrange your own return shipping, and will refund your purchase minus the restocking fee once the item is returned to our warehouse.
Note that we cannot accept returns for change of mind reason type on mattresses and bedding items for hygeine reasons. Please choose carefully.
Some whitegoods are shipped direct from the manufacturer who have stricter return policies for change of mind returns, and we may not be able to accept returns.
Giantz 1000 Watt Step Down Transformer
The Giantz Step-Down Transformer is here to help. It converts AC240V into AC110V effortlessly so that your American-made appliance can work in Australia. It is so simple to use. Just plug the transformer into your wall socket and the USA appliance into the power outlet of the transformer and let the latter do its handy conversion. What you get is also clean and stable sine wave output that ensures the safe and proper function of your sensitive devices, both audio and video. The 1000W rated output transformer is lightweight and portable and operates ultra quietly.
Features
* Efficiently converts 240V to 110V
* Pure sine output to protect all devices
* Low noise operation
* Powerful 1000W rated output
* Works with both 50 and 60Hz frequency
* Step-down transformer with standard 110V socket
* Ultra-portable and lightweight
* Full 12 months warranty
Specifications
* Maximum wattage: 1000W
* Frequency: 50/60 Hz (dual compatibility)
* Input Voltage: AC 240V
* Output Voltage: AC 110V
* Cord Length: 79cm
* Power Plug: Australian Standard
* Colour: Black
Package Content
1 x Giantz Step Down Transformer
1 x Manual
